Responsive Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The provider was committed to providing a safe, flexible and caring environment for staff and had policies in place to support with staff wellbeing. Staff were invited to weekly and monthly meetings where they had an opportunity to give feedback and suggestions. Staff were knowledgeable about the whistleblowing policy and told us they would be confident to use it if the need arose.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider had policies in place to support workforce wellbeing and development, such as whistleblowing and flexible working. We saw evidence of the provider supporting flexible working requests where staff were experiencing difficulties, for example with childcare. This enabled staff to remain active in their roles and promoted the values of the organisation to be flexible and caring. We saw evidence of meeting minutes for staff where they were encouraged to raise concerns or feedback suggestions for improvements.

Staff told us they were well supported by a management team that were open and approachable. Staff confirmed they received regular supervisions where they received feedback and were able to raise concerns. One staff member said, “We have a team meeting every week and I have a supervision ever other month, but I know if I need anything I can speak to the manager at any time.” Staff stated they were aware of the whistleblowing policy and would be confident to use this if the need arose. The care manager described the reward and recognition programme in place that allotted staff points on different aspects of their role to help them understand and recognise their strengths and areas for improvement.