Responsive Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed and reviewed on a regular basis and people were included in this process. This meant that people’s needs, and support were provided in line with their wishes. The provider was responsive to unforeseen changes in people’s needs and made sure this was communicated to staff. The provider and staff included family and loved ones in the assessment process where appropriate to ensure people were supported effectively.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us their needs were assessed and reviewed on a regular basis. One person said, “We have a meeting every six months, to see how I am doing, if anything needs to change. [Manager] from the office came down and asked me if it’s going fine and if anything needs to change.” Another person said, “My [relative] had an appointment with the doctor and the carer stayed an extra 10 minutes to take the doctor’s advice. They [care staff] are all very good.”

A range of national assessment tools were used, to understand people’s needs and how best to support them. For example, Waterlow assessments were used to identify when people were at risk of pressure sore or damage. People’s communication needs were recorded and understood by staff. This allowed staff to communicate with people in their chosen way and have a clear understanding of the person’s needs. Care plans were reviewed on a regular basis and staff were provided with updates about people’s immediate and ongoing needs such as changes in medication or increased risk of falls.

Staff told us that they had time to review care planning documents, so they could keep up to date with people’s changing needs and they were updated by the care manager when people’s immediate needs changed. Staff told us that managers were also responsive when they identified changes to people’s needs. A staff member said, “If I notice something needs changing in a care plan, I ring the office and its usually updated by the time I visit next.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.