Responsive Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care plans fully reflected their physical, mental, emotional and social needs, including those related to protected characteristics under the Equality Act. People and their family and friends were regularly involved in their care planning and decisions about their care were documented clearly and staff followed this guidance. This ensured people received care and outcomes in a person-centred way and in line with their wishes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were respectful of their dignity and privacy. One person said, “Staff are great, they ask before they do anything and for example if I need to make a call, they leave the room. I cannot fault them.” A relative of someone using the service said, “Staff phone and update me often and will let me know if anything happens or [relative] is unwell. Its reassuring as they know [relative] so well now.

Staff told us they had time to read people’s care plans and socialise with people to enable them to build trusting relationships. One staff member said, “We have a lot of small talk and banter while I’m there. The social aspect is just, if not more important than the physical care and people respond [positively] when you take the time to really get to know them.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.