Sambhana Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The rating for the key question of responsive is good. We assessed the quality statement ‘Equality in experiences and outcome’ and this was rated as good. People’s cultural and communication needs were understood and supported by staff. People who did not speak English were supported by staff who spoke their language, improving the understanding of their needs, choices, and preferences. Staff understood their role in supporting people to access healthcare.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives told us the service assisted them to access care and support. The service supports a number of people from an Indian background or culture. This minority group historically has found accessing care and support difficult due to cultural and language barriers. People told us the fact staff spoke Punjabi and could communicate with them in their native language removed those barriers and helped to reassure them when receiving care. Relatives told us staff had helped to raise any concerns people had, this had enabled them to access the support they needed including medical support from the GP. One relative told us that having staff who understood their native language and culture had a positive impact on their loved one. Staff understand how to converse with them and to encourage them to accept the support. Staff understand the different foods that people ate and could identify any issues or concerns promptly as there is no language barriers when communicating.

The provider told us the service had been recognised as delivering good support to ethnic minority groups such as people who are from an Inidian background. The local acute trust had discovered a barrier to people from this background accessing care and now contact Sambhana Care Ltd direct as they offer carers from a similar cultural background. Staff supported people with accessing care and support from external healthcare organisations such as their GP or community nurses. Staff told us, "There are quite a few people from hospital that go over to Sambhana Care Ltd because of the language barrier, and lot of carers at Sambhana Care Ltd speak Punjabi. They try to match carers to clients." If people need Punjabi speaking carers, these would be supplied, if there are no family members available staff help them to understand medical professionals. "If they need help for medical appointments, they can speak with the coordinator who can arrange a carer to help with translation during medical appointments."

People's care plans recorded the way they wished to be supported including any specific dietary needs or preferences for carers of a specific gender. Records showed staff had contacted healthcare professionals when they had noticed changes in people's needs, to access the support they needed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.