Sambhana Care Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The rating for the key question of well led is requires improvement, however, shortfalls identified at our previous inspection had been addressed. Although we found good practice at this assessment, until we have assessed more quality in well led the rating for this key question remains the same. There had been improvements in the oversight of the service including checks on staff, audits on the quality of records and support being provided. There was now a registered manager in place, who had oversight of the day to day running of the service including the assessment of people’s needs and staffing.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider told us there were clear areas of responsibility within the management structure. The appointment of a registered manager had improved the organisation of the service and oversight of the day to day running of the service. The registered manager told us about their role to check the quality of the service, assess the needs of potential new clients and developing their care plans. They described how they checked staff competency and completed audits on the quality of the service. All staff we spoke with were clear about who the management were and what their responsibilities. Feedback regarding the management of the service was positive and staff felt supported.

There were clear systems and processes in place to check the quality of the service. Audits had been completed on all aspects of the service. Where shortfalls had been identified, action plans had been completed to reduce the risk of them happening again. There was a clear management structure and contigency plans in place for emergencies to keep the service running. There were policies in place for staff to follow to make sure staff were working to the same standard. The registered manager had informed the Care Quality Commission of notifiable events as required by regulation.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.