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Helping Hands Poole

Overall: Good read more about inspection ratings

Unit 2, Fleetswood Court 431-441, Wimborne Road, Poole, BH15 3EE

Provided and run by:
Midshires Care Limited

Report from 7 April 2024 assessment

On this page

Well-led

Good

Updated 16 April 2024

Processes were in place to ensure the service operated safely. Staff told us they had confidence in the management of the service. The service was monitored to ensure continued learning and improvements.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Shared direction and culture

Score: 3

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Capable, compassionate and inclusive leaders

Score: 3

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Freedom to speak up

Score: 3

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Workforce equality, diversity and inclusion

Score: 3

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Governance, management and sustainability

Score: 3

Quality assurance systems were operating effectively. Auditing and monitoring systems gave the manager and the provider oversight of the service. Staff performance was monitored with spot checks.

Staff understood their roles and responsibilities within the service, staff spoken to stated they feel supported by the manager. A health and social care professional stated, “Helping Hands have provided continuity of carers, very responsive to my emails and the communication between themselves, and the family was efficient.”

Partnerships and communities

Score: 3

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Learning, improvement and innovation

Score: 3

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.