Greater Manchester Mental Health NHS Foundation Trust

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated young people with kindness and compassion. Young people and their loved ones told us staff were respectful, caring, and patient. We observed positive interactions between staff and young people and a good rapport. Staff ensured that young people’s rights under the mental health act were maintained.

This service scored 90 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Young people were able to have regular contact with their loved ones, we saw evidence that visits were facilitated on a regular basis, as much as any individual required. Carers were invited to attend multi-disciplinary team meetings and young people told us they had access to advocacy. They told us there were enough staff to take part in their preferred activities at times that suited them, if they were planned or on an ad hoc basis.

Staff told us that there were enough of them to ensure that young people had access to activities during the day and on an evening and weekend. Staff told us the different ways that they engaged with young people to ensure that they were heard and were able to input into decisions about their care and the running of the wards. For example, they told us about how they would encourage young people to engage in ward rounds and forums where young people could give feedback about the hospital. In doing so, staff were able to promote the rights of young people to make their own choices and develop independence, life skills and recovery. Advocates visited the wards on a regular basis. Staff told us they kept patient’s loved ones informed about their care before and after ward rounds.

When we carried out our observations on the wards, young people had access to all the areas they wanted which included activity spaces and the outdoor spaces. Some areas of the wards were locked but there were enough staff to ensure that patients could be supervised in these areas if they needed to access them. We observed staff interacting with and supporting young people in a very positive and engaging manner and this created a good rapport between staff and young people. The conversations which we overheard were motivating and inspiring and staff were working hard to build trust and confidence amongst the young people.

Young people had their rights read and revisited on a regular basis and consent was gained and recorded correctly in young peoples’ care records. Records showed a continued involvement from young people in the development of their care plans. There was evidence that staff held regular meetings with young people to gain their feedback about their experiences on the wards.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.