Greater Manchester Mental Health NHS Foundation Trust

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Young people were involved in assessing their needs and their preferences were obtained and used to plan and deliver their care and support. People’s care and support was planned and delivered in line with current practice, legislation and standards. Staff understood people’s needs and met these in line with people’s preferences. The staff team worked well together and with others to make sure people experienced positive outcomes in relation to their care and support. People were supported to stay healthy and well.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

Young people received care and support from staff, which was individualised, specific to their needs and in line with legislation and current practice and standards. Young people were offered a range of age appropriate therapeutic and social activities, this included access to regular education, health and wellbeing, exercise and activities which would enhance their daily living skills. All but one of the patients we spoke to knew their care plans well and said they had been involved in developing them. One young person had only been at the hospital a short time and had not yet been involved in this part of their treatment. Young people shared positive feedback about the activities and groups they were involved in. The time we spent carrying out observations evidenced a commitment from staff to ensure that young people were well engaged in activities and sessions that they enjoyed and that added value to their time on the wards.

Staff told us they were given the time and access to young people’s records, and they demonstrated that they had a good understanding of each patients care plan. They said that handovers and one-page profiles were in place which helped them keep up to date easily if they had been off the ward for any period of time. Temporary staff also had access to these records so that they could be updated where necessary. Ward teams were well staffed with a range of differently skilled people such as psychologists, occupational therapists, psychiatrists, specialist safeguarding staff, activity coordinators, personal trainers, nurses and support workers. Staff said that the multidisciplinary team came together on a regular basis and that this supported them to deploy a collaborative approach to supporting young people. A small number of the support workers said that they would like to be more involved in some of the discussions which had an impact on their work.

Systems were in place to support staff to deliver care to young people in line with legislation, current practice and standards. Assessments, monitoring and reviews of young people’s needs helped staff make sure care and support was planned and delivered in line with people’s preferences. Staff were provided with regular and relevant training to ensure they were up to date with best practice guidance when delivering care and support to people.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.