Greater Manchester Mental Health NHS Foundation Trust

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service tailored the care, support and treatment offered to promote equality, remove barriers and protect people's rights. They ensured that staff had the skills and experience to address issues in relation to equality and diversity.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Young people that we spoke with felt they were treated fairly and equally and the carers we spoke confirmed that they were actively involved with planning care for their relative. No concerns were raised by young people regarding discrimination and staff made every effort to ensure reasonable adjustments were in place to support equity in experience and outcomes. Young people felt empowered through regular community meetings.

All staff had completed mandatory equality and diversity training which was refreshed annually. The staff we spoke with were alert to inequality, they gave examples of how they supported young people who potentially faced barriers and discrimination. Young people had access to individual time with a named nurse and records we looked at confirmed this. Leaders told us they dealt with patient-on-patient discrimination, and they monitored incidents to enable them to address any issues that arose. Leaders analysed and discussed incidents in regular governance meetings.

We observed staff talking to young people about their experiences and encouraging them to give feedback. Staff treated young people with dignity and respect and encouraged them to treat each other with dignity and respect. We observed staff encouraging all young people to take part in activities on the wards, supporting them to breakdown potential barriers, for example encouraging young people to take part in exercise that they might not have felt confident to do so.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.