Platinum living care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness by staff who knew them well and respected their privacy and dignity. People’s independence was promoted wherever possible and people were encouraged to develop their skills and maintain their independence. People’s choices were listened to and respected.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People spoke positively about the staff saying they were kind and caring whilst respecting their privacy and dignity. Comments from people included, “They all come in professionally, wearing gloves and masks. They do their job 100%. They’re more friends than carers” and “The staff are all very nice, polite, clean and tidy. They’re very kind people.” Staff described people in a positive way focusing on the whole person, their unique personality and their strengths in addition to the support that they required. Records that staff completed about people were factual and used respectful language to describe the care people needed and care that had been given.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff promoted and encouraged them to maintain their independence as much as possible. Comments from people included, “All the carers have been helpful in my mission to become independent. They’ve been very good at building my confidence by saying have a go”, “They know what I can do for myself, so they let me, but they know when I need some help” and “The staff are all so kind and considerate. I’ve had various carers, and care is what they do. They never make me feel hurried.” Staff gave examples of how they supported people to maintain their skills and independence. Comments from staff included,” We encourage people and allow them to make their own decisions” and “People are encouraged to do things for themselves, and we also seek people’s consent. We support people to make their own decisions.” The registered manager worked closely with community teams, such as occupational therapists, to ensure people had enough equipment at their home to support and encourage their independence, for example, equipment to support them to mobilise safely. Care plans included guidance for staff about what things people could do for themselves and when they needed assistance. This gave clear guidance for staff about when to enable people to undertake tasks independently and when to offer support. Care plans also set out when people needed verbal prompts rather than physical support. All these actions helped people to maintain their independence.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.