Platinum living care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s human rights were protected and always promoted by staff. People were encouraged to share their views about the service they received. Some care packages included calls to access the local community promoting their well-being to avoid social isolation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us staff listened to them and acted if they raised any concerns. Platinum Living Care had a diverse workforce and there was a zero-tolerance approach to any form of discrimination or inequality, whether that be for people or staff. People’s human rights were respected, and people and staff were empowered to share their views. Staff supported people with other activities, such as taking them to hospital appointments, to the hairdresser, to the day centre or shopping. Platinum Living Care was registered to provide support for people with a learning disability and/or autistic people. The agency supported people with a learning disability and/or autistic people but no one who received the regulated activity of personal care. We checked the providers understanding of the principles of right support, right care, right culture. People had been provided with a tenancy agreement that set out their rights and responsibilities when living in their own accommodation. The provider understood the importance of providing a service that evolved around the person and their preferences and choices. They also understood the importance of setting meaningful goals for people and a consistent staff team who knew people well.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.