All Saints Vicarage

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff understood people’s needs and tailored their care and support in response to this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Managers and staff understood people’s needs and rights and how important it was for them to live the best lives they could. Staff understood the importance of treating people as individuals and allowing them to make decisions where possible. On the whole relatives said they were listened to, although some mentioned that communication and engagement from management and staff was mixed.

Staff, and relatives spoke to us about recent changes which had led some of them to feel they were not being listened to or engaged with as they had been previously. The registered manager told us there had been some merging of professional boundaries which had been identified, and action was being taken to address it. Staff said they were not aware of any discriminatory practices and would report it if they were. Staff recognised the importance of learning people’s individual communication style to ensure they could be understood and involved. There was an awareness of the need to make reasonable adjustments, and examples were given of involving advocacy and relatives as part of multi-disciplinary teams to ensure people had access to dentistry.

Processes were in place to seek feedback, such as surveys, regular family communication and staff meetings. It had been recognised by the provider that some family members and staff hadn’t always felt listened to and action was being taken to address this. Care plans supported people being independent, where possible, although at times lacked some detail. The staff understood the importance of equality and diversity.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.