All Saints Vicarage

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Staff had different expectations of the management team, and roles and responsibilities were not always clear. Governance arrangements were not always thoroughly embedded and implemented.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff had mixed views about the management of the home. Some felt well supported and listened to, whilst others didn’t. Some staff felt the registered manager wasn’t visible enough and that communication could improve. The registered manager was aware of this and was working with the provider to address cultural issues, staff understanding of processes, and ensure staff felt valued and supported.

A range of audits were completed to monitor the quality of the service. Areas for improvement had been identified. However, some actions had target dates which had not been met, with no updates on progress. It had been identified that some audits needed to be completed more regularly and quality checks of supervisions needed to be completed. A monthly senior brief had been introduced which detailed the areas for improvement and the action that was needed.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.