- Care home
St Andrews House
Report from 5 March 2024 assessment
Contents
Ratings
Our view of the service
St Andrews House is a care home providing personal care for up to 35 people, including those living with dementia. At the time of the assessment there were 24 people living at the service. We carried out our on-site assessment on 14 March 2024, off-site activity started on 15 March 2024 and ended on 16 March 2024. We looked at 13 quality statements, Learning Culture, Safeguarding, Involving people to manage risks, Safe environments, Infection prevention and control, Safe and effective staffing and Medicines optimisation. Independence, choice and control. Equity in experiences and outcomes. Capable, compassionate and inclusive leaders, Freedom to speak up, Governance and assurance. At our last visit to this service on 28 November 2023, we found people were at risk of avoidable harm because risk management was not effective. The provider had failed to have systems and processes in place to manage risks. This was in breach of regulation 12 (Safe care and treatment) and regulation 17 (Good governance). At this assessment we found improvements had been made and the provider was no longer in breach of the regulations.
People's experience of this service
People and staff felt the service had improved. Staff felt supported and valued by the management team and that teamwork had been effective in driving forward improvements in the home. People and staff were able to give feedback. People felt safe and their care needs were met in a timely way by caring and compassionate staff. Risks had been assessed and recorded in care plans and staff knew how to keep people safe. Improvements had been made to ensure environmental risks were assessed and managed. Systems and processes were in place to carry out checks to ensure a quality and safe service was provided. Time was still needed sustain and embed improvements and for further planned improvements to be implemented.