St Andrews House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were involved in their care planning and their preferences, likes and needs were clearly documented. Staff worked in line with these and demonstrated a commitment to promoting people’s rights and choices. The provider had systems in place to ensure people were encouraged to give feedback, and this was used to drive improvement.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were involved in their care planning, their preferences, likes and needs were clearly documented. People felt respected and valued by staff.

Staff respected people's individual preferences and demonstrated a commitment to promoting people’s rights and choices. Staff showed a compassionate approach toward people they cared for.

The provider had systems in place to ensure people were encouraged to give feedback, and this was used to drive improvement. People and their relatives were involved in care plan reviews and were able to give feedback about their care. Care plans contained information for staff from healthcare professionals to ensure advice and guidance was followed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.