Wellington Road

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Wellington Road is a care home registered to provide accommodation and personal care to up to 10 people. The home specialises in the care of people with a learning disability and autistic people. This assessment started with a site visit on the 8 May 2024. During the site visit we met with everyone who lived at the home and a number of staff. The registered manager was available throughout the site visit. An Expert by Experience made calls to 5 people’s representatives on 9 May 2024. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's experience of this service

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. Right Support - People had choice and control over their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received personalised care and support built around their needs and wishes. They had a staff team who knew them well. We saw excellent examples of how staff had supported people to fulfil their personal goals which had led to extremely positive outcomes. There were sufficient numbers of well-trained staff to assist people with personal care, social stimulation and support people to take part in a variety of activities. Right Care - People’s independence was encouraged and supported. People enjoyed regular activities and interests both within and outside of the home. Staff had supported people to establish routines, try new things and achieve their goals. Risk assessments were carried out to make sure people could receive care and take part in activities with minimal risk. Risk assessments were used to support people not to restrict them. Risks of abuse to people were minimised because staff knew how to identify and report concerns. All staff were confident that any concerns raised would be fully investigated and action would be taken to protect people. Right culture - People benefitted from a registered manager and senior staff team who led by example to promote a positive and inclusive culture. Observations and discussions with staff showed people were at the heart of the service. People were able to follow their own routines and interests and staff supported them in their preferred way. Staff made sure people received the care and treatment they required to meet their assessed needs. Staff advocated on behalf of people, when needed, to make sure they received fair and appropriate support and treatment.