• Care Home
  • Care home

Wellington Road

Overall: Good read more about inspection ratings

52 Wellington Road, Taunton, Somerset, TA1 5AP (01823) 334132

Provided and run by:
Voyage 1 Limited

Report from 30 April 2024 assessment

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Responsive

Good

Updated 21 May 2024

People received care and support which was responsive to their individual needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care provision, Integration and continuity

Score: 3

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 3

Staff spoke about the changes the registered manager had put in place. One said, "So much empowerment now."

The provider made sure people and their representatives had ways to give feedback on the care and support provided at the home. This included monthly meetings with key workers to discuss how people were, and any new things they wanted to try.

The provider had policies and procedures to promote people’s rights and choices. We saw easy read letters were sent to people to explain and apologise if something had gone wrong. If this was inappropriate a letter would be sent to a family member.

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.