• Care Home
  • Care home

Wellington Road

Overall: Good read more about inspection ratings

52 Wellington Road, Taunton, Somerset, TA1 5AP (01823) 334132

Provided and run by:
Voyage 1 Limited

Report from 30 April 2024 assessment

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Caring

Good

Updated 21 May 2024

People were supported in a way that was caring and promoted their independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Kindness, compassion and dignity

Score: 3

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Treating people as individuals

Score: 3

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Independence, choice and control

Score: 3

People’s care plans set out how staff could support people with their independence. The provider involved other professionals, when needed, to make sure people had the support and equipment they required to remain as independent as possible.

People were able to personalise their rooms to reflect their individual personalities and likes.

Staff knew people well and were able to tell us how they offered people choices. This included verbal communication and observing body language. Staff told us they promoted independence for people. This included supporting people at the care home and in the community.

People benefitted from a registered manager and staff team who were committed to supporting people with new skills and experiences. Staff went the extra mile to help people to fulfil their personal goals and this had resulted in excellent outcomes for some people. Relatives felt staff promoted independence to enhance people’s quality of life. This included supporting people with activities of their choosing.

Responding to people’s immediate needs

Score: 3

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Workforce wellbeing and enablement

Score: 3

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.