Oakfield at Yardley Hastings

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People told us staff respected their views and wishes when being supported. People’s communication needs were assessed, and communication aids were put in place where required to enable staff to communicate with people effectively. However, we were not assured communication aids were being effectively utilised and feedback from visiting professionals confirmed this. The provider liaised with commissioners and the manager was actively engaging with people’s social workers to ensure people had access to the support they needed. Where people lacked capacity to make decisions about their care and support, best interest discussions and decisions had taken place with the appropriate representatives for the person.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s relatives told us they had been involved in the assessment of their loved one’s care and support needs. People’s communication needs were assessed, and communication aids were put in place where required to enable staff to communicate with people effectively.

The provider liaised with commissioners and the manager was actively engaging with people’s social workers to ensure people had access to the support they needed.

Partner agencies told us people’s individual needs were assessed including health, care, wellbeing and communication needs.

People’s needs had been assessed and plans were in place for staff to follow. However, these required further improvement and development to ensure they were person centred and in an accessible and easy to understand format for the people who used the service. Due to the changes in staff, we were not assured communication aids were being effectively utilised and feedback from visiting professionals confirmed this. The manager was in the process of reviewing all people’s care records with the person, their family and social workers.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us staff respected their views and wishes when being supported.

Staff told us of the importance of obtaining consent from people before they deliver care. A staff member told us, “To seek a person’s consent, I simply ask the person if it is okay to support them and wait for a response.” Staff understood the requirement to consult others such as families and/or advocates, where appropriate where a person lacked capacity to make decisions about their care and support.

People's capacity and ability to consent had been assessed and recorded in their care plans. This included information about how people communicated their consent such as by verbalisation or by non-verbal methods such as body language and facial expressions. Where people lacked capacity to make decisions about their care and support, best interest discussions and decisions had taken place with the appropriate representatives for the person.