Oakfield at Yardley Hastings

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were treated by staff as individuals and their views were sought and listened to. People had the opportunity to share their views on the care and support they received. Regular meetings took place with people and staff for feedback to be given and actions for improvement to be identified. Access to professionals was considered on an individual basis to ensure people had equal access and opportunities in managing their healthcare needs.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People had the opportunity to share their views on the care and support they received. People had ‘Circle of Support’ meetings which set out their goals and aspirations and the outcomes they wished to achieve. People were able to decide who they wished to attend these meetings. We saw families and other professionals had been involved.

A staff member said, “We have regular ‘Being Heard’ meetings where the people we support can share their ideas on what they would like to do individually or any activities that they would like to do as a group. If the people we support would like to make a complaint, we have an easy read complaint form that is available to them. The people we support can also talk to whomever they feel comfortable talking to and we will listen and support them in the next steps depending on what it is that they are wanting to do.”

Regular meetings took place with people and staff for feedback to be given and actions for improvement to be identified. Recorded minutes of these meetings demonstrated people were asked for their views and opinions and if they did not wish to attend, they were given the opportunity to speak with the manager or a senior member of staff separately.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and the relatives we spoke with did not raise any concerns in relation to being treated equally and fairly. People were treated by staff as individuals and their views were sought and listened to.

Leaders and staff understood people had a right to be treated equally and fairly. Staff told us they would feel confident to report to their manager if they had concerns about people’s experience of equality. The manager told us people had not experienced any difficulties in accessing healthcare services. Access to professionals was considered on an individual basis to ensure people had equal access and opportunities in managing their healthcare needs.

People’s care records contained information about their individual health and communication needs. This ensured staff and other health and social care professionals had access to information about how people should be supported with their specific needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.