- Care home
Silverwood (Rotherham)
Report from 18 March 2024 assessment
Contents
Ratings
Our view of the service
Silverwood is a ‘care home’ providing personal care and support for up to 64 older people, including people living with dementia. At the time of the assessment, the service was providing care to 50 people. We commenced our assessment on 23 May 2024 starting with an unannounced visit to the service. We continued to conduct our assessment activity up to the 30 June 2024. This assessment was prompted in part due to concerns about pressure care and management of people’s advanced decisions about their death. We found no evidence during this assessment that people were at risk of harm from these concerns. Where things had gone wrong, there had been thorough and thoughtful investigations. As a result of lessons learned, timely and appropriate remedial action had been taken to prevent recurrences. We saw a 'reflective practice' approach throughout the service, which identified themes and trends, and lessons to be learned. CQC saw no indication of concerns about ongoing risk of harm to people using the service and no indication of a breach of a prosecutable fundamental standard. Silverwood was last rated Good (published 24 January 2018). The report was published following the Care Quality Commission’s (CQC) old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following CQC’s new approach to assessment; the Single Assessment Framework (SAF). We found the service remained Good. The assessment team consisted of 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The assessment team consisted of 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
People's experience of this service
People told us they felt happy and safe living at Silverwood and knew who to speak to if they had any concerns. People felt staff helped to keep them safe from harm and we saw people were relaxed in the company of the staff. People and their relatives told us staff were respectful, kind and helpful, and our observations supported this. People’s relatives told us they felt the service involved their loved ones in care planning and managing risks, people had opportunities to give feedback and their wishes were respected. People and their relatives felt the home environment was clean, safe and comfortable. People said they were happy with the support they received around their medicines and could access healthcare services when needed. People told us there were plenty of things to do relatives told us there were enough staff to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.