Silverwood (Rotherham)

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported as individuals, in line with their needs and preferences. People were involved in planning and reviewing their care so their care plans showed what was important to them. People were also actively encouraged to be involved in broader decisions about the running of the home. The management team were aware of people who were likely to experience inequality and actively listened to make sure people’s care was tailored address this. People were supported to follow interests and to take part in activities that were socially and culturally relevant to them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were involved in planning and reviewing their care. One relative said, “The best thing is that [my family member] is happy. We visit regularly and have a review every month. We go and see the supervisors. They ask if I have any concerns. [My family member] is still capable of saying if she is not happy. I cannot fault them.” Another relative told us, “They have days out. [My family member] went to the pub for the first time in 40 years and she loved it. [My family member] has been to the garden centre, country parks, and plays bingo. It has made a massive difference to her. She saw chicks coming out of the eggs and you should have seen the glee on her face. Now she is living and is happier, she eats really well.” People’s close relatives told us staff kept them up to date about their loved one’s care, including any changes in their health and wellbeing.

Staff were familiar with people’s needs. They told us every person had a communication care plan, which identified their needs in this area and included how the service could support their communication. This helped to make sure people were supported to engage in their care and their views could be heard. The registered manager told us people’s care plans were audited regularly. This helped to make sure plans were up to date, and kept pace with any changes in people’s needs.

We observed staff were confident, communicated effectively and provided effective support to people. Staff showed a good understanding on how to support people living with dementia and people whose speech was limited. People’s care plans included guidance for staff on how to provide personalised care, centred around each person’s specific needs. The registered manager felt some people’s care plans would benefit from further development. Good progress was being made with this, as staff were updating each person’s plan as they were uploaded to the new electronic system.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were involved in decisions about all aspects of their care and free to be themselves, without fear of discrimination. People told us their religious and spiritual beliefs were respected. One person told us they enjoyed attending the Silverwood residents' committee, and they were encouraged to be involved in the running of the home. One relative said, “[My family member] is very religious and the vicar comes and they have a proper service. I am so glad she is there and I am so grateful.”

A staff member told us all staff received training in equality and diversity. They said the provider made reasonable adjustments to meet people’s diverse needs. Another staff member told us the provider always promoted equality of opportunity, and their team supported people with protected characteristics to live their best lives. The registered manager and staff described a positive culture that supported people to be involved in decisions about their care. They told us they were keen to encourage people’s involvement with the residents' committee.

The registered manager and provider made sure their processes and policies were underpinned by relevant human rights and equality law, and best practice. The staff team completed training covering topics such as safeguarding, the Equality Act, and the Mental Capacity Act. Staff worked with people, those close to them and other professionals to make sure people received additional support they needed in relation to their protected characteristics. We saw the service facilitated people's diverse ways of worship and encouraged celebration of diversity, including events such as Gay Pride and Black History Month.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.