Silverwood (Rotherham)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People's privacy, dignity and independence were maintained by staff who were caring and respectful. We saw staff treated people with kindness and empathy. People were involved in decisions about their care, and their suggestions were listened to and acted upon. People had choice and control of their lives and their care plans showed how they wished to be supported. People enjoyed a range of activities and events at Silverwood and had opportunities to get out and about in the community. People celebrated occasions that were important to them and were able to receive visitors without restrictions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they made their own decisions and staff supported their independence. One person told us, “I decide.” A relative told us, “It was [person’s] choice to go into a home, she chose this one. It suits her and her needs. Staff are lovely, so pleasant, and she loves it there.” Another relative had provided feedback to the provider stating, “Time given for activities and just to chat has added to an atmosphere providing both care and independence. Thank you.”

Staff told us they were committed to providing support that promoted people’s choice and independence and that centred on each person as an individual. One staff member told us that, wherever possible, they supported and prompted people to carry out tasks for themselves. Another staff member said, “Encouraging people’s independence and choice is very important.”

People were helped to feel in control of their care. For example, we saw members of staff approaching people, greeting them and asking if they could assist them before providing care. People’s individual needs, such as their physical and mobility needs, culture and beliefs, and things important to them were considered and catered for.

People’s care plans helped staff to provide support that was specific to people’s needs and preferences. The service employed wellbeing coordinators who worked with the care team to deliver a range of activities to help people maintain their hobbies and interests, learn new things and to get out and about. The wellbeing staff were enthusiastic, and proactive in creating varied opportunities for people and encouraged people to voice their choices and opinions. The service worked well with other services such as occupational therapy and physiotherapy to support people to live full and active lives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.